Dr. Cynthia Willis – Optometrist

Cynthia Willis, OD MPH is a graduate of the school of Optometry at the University of Waterloo and has a Masters degree in International Public Health from Emory University in Atlanta, Georgia. Cynthia is passionate about providing an exceptional level of care to people of all ages. She has traveled to work as a volunteer optometrist on numerous occasions to clinics in Mexico, Guatemala, Costa Rica, and the Dominican Republic. She has also worked as a program consultant to international programs to prevent blindness in developing countries. Dr. Willis is an experienced clinician and practice manager; for over 20 years, she was the owner of Victoria Vision and Eyecare Centre in Victoria, BC. She lives in Vernon, BC with her husband, and two children.

Louise – Optometric Assistant

Louise is the smile you will meet at the front door when you come in for your eye exam and optical needs. Louise has decades of experience in the optical industry including running her own optical in a small town on Vancouver Island. She has experience in all aspects of the optical industry from grinding lenses, putting frames together, managing customer care and finding the right fashion of glasses for the right person. Louise moved to the Okanagan in 2017 and continues to thrive with the ever-changing realm of optical care at Family First Optometry.

Chantelle – Optometric Assistant

Chantelle helps you choose eyewear you feel great in, chooses lenses to best fit your prescription and takes precise measurements to make sure your vision is as good as it can be.  She wants you to leave comfortable and confident in your glasses. Chantelle started her optometry career working in a small but fast-paced optometrist office in the Yukon, where most of her training was hands-on with certified opticians and optometrists. She is looking forward to advancing in her career and education surrounding optometry while being back home in the Okanagan sun.

Neil Scott – Patient Experience/Marketing

Neil’s role at Family First is to better understand and improve upon the quality of your visit with us.  He promotes open and honest communication in person, on the phone or in social media. He is the owner and manager of the Calgary-based video marketing company, The Edge Communications Inc. With a background in television production and video marketing/communications, Neil has over 20 years of experience in connecting businesses with customers.

Neil looks forward to hearing about your experience with Family First Optometry.